Technical Support – Tier I will be the initial point of contact for customers using our SaaS Instant Issuance Solution. This role is responsible for providing excellent customer service, building and maintaining strong customer relationships, and becoming an expert on the technical challenges, requirements, and solutions of our product.
Supports the organization’s business technology development and implementation efforts by overseeing and providing overall management of multiple complex technical projects such as development of new functionality, system upgrades, major system improvements and non-standard or complex implementations and integrations.
The IT Project Manager II provides facilitation and direction throughout the duration of technical projects, from the scoping and design stage to beta testing to final production. Functions performed include defining goals/deadlines,...
